Troubleshooting

We are planning to deprecate the use by Firefox add-ons of the techniques described in this document.

Don't use these techniques to develop new add-ons. Use WebExtensions instead.

If you maintain an add-on which uses the techniques described here, consider migrating it to use WebExtensions instead.

Add-ons developed using these techniques might not work with multiprocess Firefox (e10s), which is already the default in Firefox Nightly and Firefox Developer Edition, and will soon be the default in Beta and Release versions of Firefox. We have documentation on making your add-ons multiprocess-compatible, but it will be more future-proof for you to migrate to WebExtensions.

A wiki page containing resources, migration paths, office hours, and more, is available to help developers transition to the new technologies.

If you're having trouble getting the Add-on SDK up and running, don't panic! This page lists some starting points that might help you track down your problem.

Check Your Firefox

jpm searches well known locations on your system for Firefox. jpm may not have found an installation, or if you have multiple installations, jpm may have found the wrong one. In those cases you need to use jpm's --binary option. See the jpm guide for more information.

When you run jpm to test your add-on or run unit tests, it prints out the location of the Firefox or XULRunner binary that it found, so you can check its output to be sure.

Check Your Text Console

When errors are generated in the SDK's APIs and your code, they are logged to the text console. This should be the same console or shell from which you ran the jpm command.

Search for Known Issues

Someone else might have experienced your problem, too. Other users often post problems to the project mailing list. You can also browse the list of known issues or search for specific keywords.

Contact the Project Team and User Group

SDK users and project team members discuss problems and proposals on the project mailing list. Someone else may have had the same problem you do, so try searching the list. You're welcome to post a question, too.

You can also chat with other SDK users in #jetpack on Mozilla's IRC network.

And if you'd like to report a bug in the SDK, that's always welcome! You will need to create an account with Bugzilla, Mozilla's bug tracker.

Document Tags and Contributors

 Contributors to this page: wbamberg, Sebastianz, Canuckistani
 Last updated by: wbamberg,